Privacy and terms
Terms & Conditions
Check in / Check out
Check in time is between 4pm and 8pm. Please contact us if you need a later check in time. Check out time is 10 am.
Arrival / Departure
Bookings run from 4pm on a Friday or a Monday. Please do not arrive on site before 4pm. We request that guests should leave by 10am on the day of departure. You are requested to leave the yurts and facilities the way that you found them, returning any items to the appropriate place.
Bookings
Bookings are only valid on receipt of a completed booking form and 50% deposit. The final balance is then payable 8 weeks prior to your stay. If the final balance has not been received by this time we reserve the right to cancel your booking and retain your deposit.
Please use our online booking system. If you do not wish to use the system then please contact us via e-mail with your preferred dates. We will then confirm your dates via e-mail and send you a booking form. Please e-mail your completed form back to us and pay the 50% booking deposit, our banking details are on the form. Only upon receipt of the booking form and deposit is the booking secured.
The balance is payable eight weeks before your arrival. At the time the final balance is paid a returnable deposit of £100 is also payable to cover damage, breakages or any extra cleaning that may be required. This will be returned within 14 days following departure less deductions, if applicable.
Cancellation
We recommend that you take out a cancellation insurance at the time of booking your holiday or event. Please contact immediately should you need to cancel your holiday. In the event that you need to cancel your holiday more than 8 weeks prior to your arrival date, Tremeer Farm reserves the right to retain the 50% deposit. In the event that you need to cancel less than 8 weeks prior to your arrival date, you will be responsible for the full cost of the holiday. We will make every effort to re-let your yurt and refund your money less £100 administration fee per yurt or Long Barn.
Group bookings
The groups organiser is responsible for completing the booking form and advising Tremeer Farm of any changes to the group prior to arrival. He/she is responsible for co-ordinating all deposits and balance payments. It is a condition of your booking that the total number in your party does not exceed the total number on the booking form. We strongly advise group organisers to take out cancellation insurance.
Smoking
Smoking is not allowed in the yurts or other buildings. Please do not use oil or gas lanterns in the Yurts. We provide a lantern for each Yurt but you should bring Torches.
Safety
Tremeer Farm is a family run small holding. We do our very best to provide a safe environment, never the less there are many hidden dangers on a farm. Please be responsible for your children’s safety at all times, particularly around pizza oven, wood-burning stoves, the hot tub, campfires and the animals. Please ensure that your children always wash their hands thoroughly after having contact with the chickens and animals. Because of the animals we do not allow dogs or other pets on site.
There is a walk up hill to the yurts across an uneven field, for which a reasonable degree of fitness and care is recommended.
Wood burning stoves/fire safety: Please don’t leave a stove alight unattended. Never hang anything on or close to the fireguards or close to the wood burning stoves. Always wear gloves when tending to the wood-burning stoves. Please do not have any naked flames in the yurts. On arrival please read the safety book in your yurt. Due to new fire regulations candles, gas and oil lanterns are not longer permitted in the yurts. A rechargeable lantern can be provided on request.
Breakages
At the time of paying your final balance we request a refundable deposit of £50 against breakages for the Yurts and £100 for the Long Barn. We request that you advise us of any damage/breakages as soon as possible in order that they may be replaced/repaired as soon as possible. You will be responsible for any serious damage/breakages occurring during your stay.
Tremeer Farm Sauna and Wild Spa - Terms and Conditions
- Prior to using the Sauna you must confirm in writing that you have read and agree to our Terms and Conditions. If you are making this booking on behalf of a group it is your responsibility to ensure that all users are aware of the Terms and Conditions, Health and Safety Advice and Sauna Etiquette.
- There should be no more than 6 guests in the Sauna at any one time
- The Sauna is available to Guests over the age of 18 years, or guests over 14 years provided they are accompanied by an adult at all times.
- Guests should never Sauna alone due to safety concerns
- All persons using the sauna, cold shower and wild spa area do so at their own risk.
- If you have any medical condition, underlying health problems, use prescription drugs, are pregnant or know of any thing else that you need clarification on, you must consult your GP before making a booking.
- Access points must be clear at all times.
- Sauna sessions should not exceed 15-20 minutes without a cooling down period in between. There is a sand timer and thermometer on the Sauna wall.
- We recommend Sauna Temperature is between 60-70 degrees.
- No alcohol vaping or smoking is permitted in the sauna. We reserve the right to refuse entry to anyone who appears to be intoxicated or deemed at risk to health and safety.
- Jewellery should be removed to prevent risk of burning
- The Sauna is wood fired and extremely hot. Extreme care must be taken whilst in the Sauna and the wood fired stove must not be touched other than as instructed to pour water onto the Sauna Stones.
- You must take care to stand well away from the wood burner and coals whilst pouring water over the stones to avoid the risk of burning or scalding. Guests under the age of 18 are not permitted to pour water on the stones or use the wood burning stove.
- Please do not use essential oils in the sauna or on the stones.
Disclaimer
Use of the Sauna and Wild Spa area is at your own risk.
If any of the above apply to you or you have have medical concerns we advise that you seek your GP’s advice. (Please note that this is not a comprehensive list)
- If you are pregnant
- If you have had a heart attack or stroke, cardiovascular conditions or problems
- If you are taking any medications
- If you have epilepsy
- If you have asthma or breathing conditions
- If you have high or low blood pressure
- If you have joint or muscle injury
- If you are prone to any dizziness or fainting
- If you suffer from diabetes
Dated February 2025
Tremeer Farm Sauna Etiquette and safe behaviour
Our priority is to ensure that you have a wonderful experience and to stay safe and well during your time with us.. Please take care around the Sauna and Wild Spa area as the ground is uneven and can be slippery particularly when wet..
- Please enter and exit the sauna with care and ensure that the exits remain clear at all times.
- Please remove your shoes before entering the changing room and sauna (flip flops or crocks work well in the the wild spa area.
- Please do not take food or drinks into the Sauna or Changing Area (other than water).
- PLEASE SIT/LIE ON A TOWEL WHILST IN THE SAUNA as this helps to prevent you getting too hot against the wood and also helps to keep the sauna more hygienic.
- Sauna users should wear bathing suits as whilst you may be comfortable in your birthday suit other guests may not be ready to see you naked!
- Please remove jewellery as it becomes extremely hot in the sauna and may cause burns
- Alcohol, smoking and drug users are not permitted in the sauna or changing room
- Children under the age of 14 are not permitted in the Sauna or changing area.
- Guests aged between 14 and 18 years must be accompanied by an adult at all times. They are not permitted to touch the stove or pour water onto the rocks.
- The Sauna stove and chimney reach extremely high temperatures and should not be touched.
- Great care must be taken when pouring water over the rocks due to risk of burns and scalding. This must only be done as instructed by owners, from the front of the stove, standing well back at arms length and not from the bench beside the stove.
- Please do not use essential oils or products in the sauna or pour oils onto rocks
- We know that you will always be considerate of other guests, please drink lots of water and stay well hydrated and have a wonderful Sauna!
Accessibility statement
This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests and visitors.
Tremeer Farm is accessed via a rough unlit drive leading to an original rough farm court yard. Guests are required to use the court yard to park their cars. The Glamping meadow is designated as a car free zone for the safety of guests onsite and to maintain our low impact on the ground.
The Yurts
The farm is located on one side of a large bowl. Our Four Yurts are accessed via two alternative farm gateways with rough mown paths leading uphill to the Yurts, hot tubs, kitchens, bathrooms and animals. These pathways can become muddy and slippery when wet. We have minimal solar lights on the paths so please carry a torch at night times.
The Yurts are very well spread apart. They are different distances from the car park and some have steeper and longer paths than others.
We endeavour to keep the area around each yurt mown but the grass beyond these areas is allowed to stay wild.
In order to keep the Yurts as dry as possible we have erected them on raised platforms which are approximately 20400cm above ground level. Three of the four Yurts have double doors which make them wide enough for wheel chair access. The Gribbon Yurt deck is at ground level on one side making it much easier to access the Yurt deck and Yurt. There is a small wooden threshold of approximately 5cm in the doorways of the Yurts.
Yurt Bathrooms
The bathrooms are housed in our listed Granary. The Granary has three slate steps approximately 20cm height each leading to the front door. The electric hot water showers and WC’s have standard sized door ways. This would be difficult for wheelchair access.
THE MOHAY offers a combination of a compact eat in kitchen, shower and WC all on one level. Access is via a set of wide French doors making it easier for wheel chair users. With one step and a threshold to gain access to this private facility.
The Big Barn Kitchen's
Two large kitchens are housed in an old converted Piggery one end of the PLAY BARN. The entrance has one step and may be difficult for wheel chair users. The kitchens have kitchen tables and benches.
The Play Barn
This beautiful old barn has two entrance ways, one leading from the farm yard and the second onto a grassy area. The rear doorway has one small threshold and a step down to floor level. Once inside the barn it is all on one level and has a flat painted concrete floor.
The Long Barn
A converted Piggery sleeping 8 guests The Barn is situated just off the car park. The entrance door is up two steps and is wide enough for a wheel chair. The whole barn is on one level and has wide door ways in the main bedroom and main bathroom. There is an outdoor patio area which is very hard to access using a wheel chair. The ensuite bathroom has a wet room accessible by wheel chairs.
Hot Tub and Sauna Area
Situated in a small paddock this area is accessed from a flat lawn which slopes down to the Hot Tub which is possible with a wheel chair. The Sauna has two steps up to the normal sized door. The hot tub is accessed by wooden steps with a hand rail.
Please feel free to contact us to discuss your individual requirements and we will endeavour to support you however we can.
Privacy Policy
Last updated: 17th April 2025
This Privacy Policy describes how Yurts Cornwall, located at Lanteglos-By-Fowey, Cornwall PL23 1NN, United Kingdom, collects, uses, and protects your personal information when you use our website https://www.yurtscornwall.com ("the Service").
By accessing or using the Service, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not use the website.
We may update this policy from time to time and will post any changes on this page. The revised policy will become effective 180 days from the date it’s posted. Your continued use of the Service after that means you accept the updated policy.
Information We Collect
We may collect and process the following personal information:
- Name
- Mobile number
- Address
- Payment information
How We Use Your Information
We use your information to:
- Process payments
- Manage bookings and customer service
- Send administrative or booking-related communications
If we wish to use your information for any other purpose, we will ask for your consent first and only use it once consent is given.
How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with trusted third-party providers that help us operate our website and services, such as:
- Payment processors
- Analytics tools
- Booking system providers
These providers only receive the data necessary to perform their functions and are contractually obligated to keep your data secure and confidential.
We may also disclose your information if required to do so by law, or if necessary to protect our legal rights or comply with a legal obligation. In the event of a merger or acquisition, your data may be transferred as part of that process.
Retention of Your Information
We retain your personal information for as long as needed to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g. for tax, accounting, or legal obligations).
Anonymous or aggregated data that doesn’t identify you may be stored indefinitely.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to the processing of your data
- Request a copy of your data (data portability)
- Withdraw any consent you’ve previously given
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us at yurtscornwall@btinternet.com. We’ll respond in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience and gather analytics. For more details, please refer to our Cookie Policy.
Security
We take reasonable measures to safeguard your personal information. However, no system is completely secure, so we cannot guarantee absolute protection. You use the Service at your own risk.
Contact Us
If you have questions or concerns about this policy or how your data is handled, you can reach us at:
Yurts Cornwall
Email: yurtscornwall@btinternet.com
Phone: 01726 870545
Cookies
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.