Privacy and terms

Terms & Conditions

Check in / Check out

Check in time is between 4pm and 8pm. Please contact us if you need a later check in time. Check out time is 10 am.

Arrival / Departure

Bookings run from 4pm on a Friday or a Monday. Please do not arrive on site before 4pm. We request that guests should leave by 10am on the day of departure. You are requested to leave the yurts and facilities the way that you found them, returning any items to the appropriate place.

Bookings

Bookings are only valid on receipt of a completed booking form and 50% deposit. The final balance is then payable 8 weeks prior to your stay. If the final balance has not been received by this time we reserve the right to cancel your booking and retain your deposit.

Please use our online booking system.  If you do not wish to use the system then please contact us via e-mail with your preferred dates. We will then confirm your dates via e-mail and send you a booking form. Please e-mail your completed form back to us and pay the 50% booking deposit, our banking details are on the form. Only upon receipt of the booking form and deposit is the booking secured.

The balance is payable eight weeks before your arrival. At the time the final balance is paid a returnable deposit of £100 is also payable to cover damage, breakages or any extra cleaning that may be required. This will be returned within 14 days following departure less deductions, if applicable.

Cancellation

We recommend that you take out a cancellation insurance at the time of booking your holiday or event. Please contact immediately should you need to cancel your holiday. In the event that you need to cancel your holiday more than 8 weeks prior to your arrival date, Tremeer Farm reserves the right to retain the 50% deposit. In the event that you need to cancel less than 8 weeks prior to your arrival date, you will be responsible for the full cost of the holiday. We will make every effort to re-let your yurt and refund your money less £100 administration fee per yurt or Long Barn.‍

Group bookings

The groups organiser is responsible for completing the booking form and advising Tremeer Farm of any changes to the group prior to arrival. He/she is responsible for co-ordinating all deposits and balance payments. It is a condition of your booking that the total number in your party does not exceed the total number on the booking form. We strongly advise group organisers to take out cancellation insurance.

Smoking

Smoking is not allowed in the yurts or other buildings. Please do not use oil or gas lanterns in the Yurts. We provide a lantern for each Yurt but you should bring Torches.

Safety

Tremeer Farm is a family run small holding. We do our very best to provide a safe environment, never the less there are many hidden dangers on a farm. Please be responsible for your children’s safety at all times, particularly around pizza oven, wood-burning stoves, the hot tub, campfires and the animals. Please ensure that your children always wash their hands thoroughly after having contact with the chickens and animals. Because of the animals we do not allow dogs or other pets on site.

There is a walk up hill to the yurts across an uneven field, for which a reasonable degree of fitness and care is recommended.

Wood burning stoves/fire safety: Please don’t leave a stove alight unattended. Never hang anything on or close to the fireguards or close to the wood burning stoves. Always wear gloves when tending to the wood-burning stoves. Please do not have any naked flames in the yurts. On arrival please read the safety book in your yurt. Due to new fire regulations candles, gas and oil lanterns are not longer permitted in the yurts. A rechargeable lantern can be provided on request.

Breakages

At the time of paying your final balance we request a refundable deposit of £50 against breakages for the Yurts and £100 for the Long Barn. We request that you advise us of any damage/breakages as soon as possible in order that they may be replaced/repaired as soon as possible. You will be responsible for any serious damage/breakages occurring during your stay.

Tremeer Farm Sauna and Wild Spa - Terms and Conditions

  • Prior to using the Sauna you must confirm in writing that you have read and agree to our Terms and Conditions.  If you are making this booking on behalf of a group it is your responsibility to ensure that all users are aware of the Terms and Conditions, Health and Safety Advice and Sauna Etiquette.
  • There should be no more than 6 guests in the Sauna at any one time
  • The Sauna is available to Guests over the age of 18 years, or guests over 14 years provided they are accompanied by an adult at all times.
  • Guests should never Sauna alone due to safety concerns
  • All persons using the sauna, cold shower and wild spa area do so at their own risk.  
  • If you have any medical condition, underlying health problems, use prescription drugs, are pregnant or know of any thing else that you need clarification on, you must consult your GP before making a booking.
  • Access points must be clear at all times.
  • Sauna sessions should not exceed 15-20 minutes without a cooling down period in between. There is a sand timer and thermometer on the Sauna wall.
  • We recommend Sauna Temperature is between 60-70 degrees.
  • No alcohol vaping or smoking is permitted  in the sauna.  We reserve the right to refuse entry to anyone who appears to be intoxicated or deemed at risk to health and safety.  
  • Jewellery should be removed to prevent risk of burning
  • The Sauna is wood fired and extremely hot.  Extreme care must be taken whilst in the Sauna and the wood fired stove must not be touched other than as instructed to pour water onto the Sauna Stones.  
  • You must take care to stand well away from the wood burner and coals whilst pouring water over the stones to avoid the risk of burning or scalding.  Guests under the age of 18 are not permitted to pour water on the stones or use the wood burning stove.
  • Please do not use essential oils in the sauna or on the stones.

Disclaimer

Use of the Sauna and Wild Spa area is at your own risk.

If any of the above apply to you or you have have medical concerns we advise that you seek your GP’s advice.  (Please note that this is not a comprehensive list)

  • If you are pregnant
  • If you have had a heart attack or stroke, cardiovascular conditions or problems
  • If you are taking any medications
  • If you have epilepsy
  • If you have asthma or breathing conditions
  • If you have high or low blood pressure
  • If you have joint or muscle injury
  • If you are prone to any dizziness or fainting
  • If you suffer from diabetes

Dated February 2025

Tremeer Farm Sauna Etiquette and safe behaviour

Our priority is to ensure that you have a wonderful experience   and to stay safe and well during your time with us.. Please take care around the Sauna and Wild Spa area as the ground is uneven and can be slippery particularly when wet..

  • Please enter and exit the sauna with care and ensure that the exits remain clear at all times.
  • Please remove your shoes before entering the changing room and sauna (flip flops or crocks work well in the the wild spa area.
  • Please do not take food or drinks into the Sauna or Changing Area (other than water).
  • PLEASE SIT/LIE ON A TOWEL WHILST IN THE SAUNA as this helps to prevent you getting too hot against the wood and also helps to keep the sauna more hygienic.
  • Sauna users should wear bathing suits as whilst you may be comfortable in your birthday suit other guests may not be ready to see you naked!
  • Please remove jewellery as it becomes extremely hot in the sauna and may cause burns
  • Alcohol, smoking and drug users are not permitted in the sauna or changing room
  • Children under the age of 14 are not permitted in the Sauna or changing area.
  • Guests aged between 14 and 18 years must be accompanied by an adult at all times. They are not permitted to touch the stove or pour water onto the rocks.
  • The Sauna stove and chimney reach extremely high temperatures and should not be touched.  
  • Great care must be taken when pouring water over the rocks  due to risk of burns and scalding. This must only be done  as instructed by owners, from the front of the stove, standing well back at arms length and not from the bench beside the stove.
  • Please do not use essential oils or products  in the sauna or pour oils onto rocks
  • We know that you will always be considerate of other guests,  please drink lots of water and stay well hydrated  and have a wonderful Sauna!

Accessibility statement

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests and visitors.

Tremeer Farm is accessed via a rough unlit drive leading to an original rough farm court yard.  Guests are required to use the court yard to park their cars.  The Glamping meadow is designated as a car free zone for the safety of guests onsite and to maintain our low impact on the ground.    

The Yurts

The farm is located on one side of a large bowl.  Our Four Yurts are accessed via two alternative farm gateways with rough mown paths leading uphill to the Yurts, hot tubs, kitchens, bathrooms and animals.  These pathways can become muddy and slippery when wet.  We have minimal solar lights on the paths so please carry a torch at night times.   

The Yurts are very well spread apart.  They are different distances from the car park and some have steeper and longer paths than others.   

We endeavour to keep the area around each yurt mown but the grass beyond these areas is allowed to stay wild. 

In order to keep the Yurts as dry as possible we have erected them on raised platforms which are approximately 20400cm above ground level.  Three of the four Yurts have double doors which make them wide enough for wheel chair access. The Gribbon Yurt  deck is at ground level on one side making it much easier to access the Yurt deck and Yurt.  There is a small wooden threshold of approximately 5cm in the doorways of the Yurts. 

Yurt Bathrooms

The bathrooms are housed in our listed Granary.  The Granary has three slate steps approximately 20cm height each leading to the front door.  The electric hot water showers and WC’s have standard sized door ways.  This would be difficult for wheelchair access.

THE MOHAY  offers a combination of a compact eat in kitchen, shower and WC all on one level.  Access is via a set of wide French doors making it easier for wheel chair users.  With one step and a threshold to gain access to this private facility.

The Big Barn Kitchen's

Two large kitchens are housed in an old converted Piggery one end of the PLAY BARN.  The entrance has one step and may be difficult for wheel chair users.  The kitchens have  kitchen tables and benches.   

The Play Barn

This beautiful old barn has two entrance ways, one leading from the farm yard and the second onto a grassy area.  The rear doorway has one small threshold and a step down to floor level.  Once inside the barn it is all on one level and has a flat painted concrete floor. 

The Long Barn

A converted Piggery sleeping 8 guests  The Barn is situated just off the car park.  The entrance door is up two steps and is wide enough for a wheel chair.  The whole barn is on one level and has wide door ways in the main bedroom and main bathroom.  There is an outdoor patio area which is very hard to access using a wheel chair.    The ensuite bathroom has a wet room accessible by wheel chairs.  

Hot Tub and Sauna Area

Situated in a small paddock this area is accessed from a flat lawn which slopes down to the Hot Tub which is possible with a wheel chair.  The Sauna has two steps up to the normal sized door.  The hot tub is accessed by wooden steps with a hand rail.

Please feel free to contact us to discuss your individual requirements and we will endeavour to support you however we can. 

Privacy Policy

At Tremeer Farm, accessible from https://yurtscornwall.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tremeer Farm and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Tremeer Farm. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Online Generator of Privacy Policy.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you book a stay, we may ask for your contact information, including items such as name, company name, address, email address, telephone number and payment information.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Tremeer Farm follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Tremeer Farm uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information. For more general information on cookies, please read "What Are Cookies" from Cookie Consent.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Tremeer Farm.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Tremeer Farm, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Tremeer Farm has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Tremeer Farm's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.